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Client Relationship Manager

2 months ago

Alpharetta, Georgia, United States Datascan Technologies, LLC Full time
About Datascan Technologies, LLC

Datascan Technologies, LLC is a leading provider of wholesale asset financing and inventory risk management solutions. Our mission is to empower lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise.

Job Summary

We are seeking a highly skilled Client Relations Specialist to join our team. As a Client Relations Specialist, you will be responsible for managing the strategic view of the client and their relationship within Datascan. This position involves communicating with clients and internal management on a daily basis to initiate measures to resolve client requests.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with clients to understand their needs and provide solutions that meet their objectives.
  • Communication and Coordination: Communicate with clients and internal management to initiate measures to resolve client requests, including coordinating with technical operations, product, accounting, legal, client success, and business development teams.
  • Solution Development and Implementation: Develop scope, timelines, project proposals, and implementation plans to support client goals and objectives, and manage them to completion.
  • Client Issue Resolution: Address and resolve client issues quickly and positively, ensuring client satisfaction and loyalty.
  • Strategic Planning: Plan and run regular management meetings to discuss client progress, goals, and objectives, and present innovative solutions and opportunities to clients.
Requirements
  • Education: Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Skills: Excellent verbal, written, professionalism, and interpersonal communication skills; ability to deal with all levels of management both internally and externally; strong facilitation, project management, and organizational skills; ability to handle multiple efforts and priorities.
  • Experience: Prefer three years relevant experience in client relations/sales, auto finance, floorplan finance, or banking.
Benefits
  • Competitive Compensation: Competitive salary with annual bonus potential.
  • Benefits Package: Flexible health insurance options, including vision and dental coverage; 401(k) retirement savings plan, including company contributions; wellness incentives; paid parental leave; education reimbursement.