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Client Relationship Executive
2 months ago
Become a vital part of Brilar, where we pride ourselves on our exceptional team and a rewarding full-time career.
Our strength is in our diversity, welcoming individuals from various ethnicities, ages, genders, educational backgrounds, religious beliefs, and life experiences.
We are not just a workforce; we are a community driven by a shared commitment to excellence and innovation.
Together, we cultivate a vibrant environment that encourages growth, creativity, and mutual respect.Join us and experience a workplace where personal fulfillment and happiness are prioritized.
Our team members enjoy competitive compensation and comprehensive benefits, including:- Health, dental, and optical insurance
- A variety of wellness products
- HSA & FSA accounts
- 401(k) with matching contributions
- Profit sharing
- Paid time off and holiday pay
- Continuous training and career development
- Genuine advancement opportunities with support in achieving your goals
- Tuition assistance
- And much more...
Role Overview:
The Client Relationship Executive plays a crucial role in our growth and success.
Our mission is to be a premier employer recognized for delivering high-quality service, maintaining profitability, and fostering a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement.
As a Client Relationship Executive, you will nurture and expand relationships with existing clients. You will be accountable for meeting renewal sales targets and identifying enhancement opportunities. Additionally, you will represent our brand at networking events, establishing and managing customer and network partnerships.Key Responsibilities:
- Cultivate, retain, and manage relationships with current clients while pursuing new business opportunities in lawn, landscape maintenance, and snow & ice removal.
- Effectively promote and upsell additional services to maximize the potential of your portfolio.
- Ensure a consistently positive client experience.
- Provide exceptional customer service, timely communication, follow-up, and follow-through.
- Serve as the primary point of contact for all managed accounts.
- Assist in resolving client concerns effectively.
- Conduct monthly site audits and deliver reports to clients.
- Collaborate closely with operations and branch managers regarding service scope and issues.
- Achieve renewal sales targets and explore enhancement opportunities.
- Participate in industry events and associations through attendance, board membership, and sponsorship opportunities.
- Attend required meetings and provide comprehensive information on all sold work.
- Report all incidents, accidents, and injuries promptly.
- Represent the company positively and professionally.
- Engage in branch and corporate-level meetings as necessary.
- Collaborate effectively with other departments, including the executive team.
- Submit all required documentation accurately and promptly.
- Uphold a positive and professional representation of the company at all times.
- Commit to ongoing education and continuous improvement to enhance knowledge and expand responsibilities.
Core Values:
We embrace and practice our core values of accountability, continuous improvement, win/win (1+1=3), unity, integrity, safety, and respect.
Qualifications:
- Align with Brilar's core values, vision, and mission.
- Pass pre-hire drug screening and driver's background check.
- Hold a valid driver's license and be insurable by Brilar's insurance carrier.
- Consent to random, reasonable suspicion, and post-incident drug testing.
- Minimum of a High School Diploma or Equivalent.
- Possess excellent written and verbal communication skills.
- Demonstrate strong time management abilities.
- Work collaboratively as part of a team and take direction from multiple sources.
- Be a self-starter, capable of working productively for extended periods with minimal supervision.
- Exhibit a positive and friendly attitude, self-motivation, and professionalism.
- Have a working knowledge of computer programs, including Microsoft Office, Word, Excel, and Outlook.
- Sign confidentiality, non-disclosure, and non-solicit agreements.
Brilar LLC is an Equal Opportunity and E-Verify Employer.
