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Patient Service Representative
2 months ago
La Clinica Del Valle is a healthcare organization dedicated to providing exceptional, affordable, and compassionate care to our patients. We strive to create a welcoming and respectful environment for all individuals, promoting dignity and value above all else.
Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at La Clinica Del Valle. As a key member of our front desk team, you will be responsible for providing excellent customer service, managing administrative functions, and ensuring smooth clinic operations.
Key Responsibilities- Customer Service: Provide professional and welcoming service to patients and visitors, ensuring a positive experience throughout their visit.
- Registration and Scheduling: Collect and enter patient information accurately and securely into electronic health records, verify insurance eligibility, and schedule appointments.
- Financial Management: Collect payments, co-pays, and accurately apply payments to patient accounts, issue receipts, and connect patients with the Billing Department to resolve billing questions or create payment plans.
- Communication and Coordination: Support clinical team with scheduling, referrals, authorizations, pre-visit prep, and other needs, and participate in quality improvement initiatives to improve workflows and enhance patient experience.
- Administrative Tasks: Complete data entry, documentation, and reporting in practice management and EHR systems accurately and completely, and maintain up-to-date knowledge of payer policies, regulatory requirements, patient resources, and clinic offerings.
- Education: High school diploma or GED required.
- Experience: 1 year experience in a medical, dental, or customer service setting preferred.
- Skills: Excellent verbal and written communication skills, attention to detail, strong organizational and multi-tasking abilities, proficiency with computers, tablets, and mobile devices, and ability to work in a fast-paced environment.
- Language: Bilingual in English and Spanish strongly preferred.
La Clinica Del Valle offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and comply with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.
