Client Service Representative
3 days ago
We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals.
As the face of our organization, the Client Service Representative sets the tone for our practice by building and maintaining customer trust and confidence in our abilities.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to clients and their pets
- Schedule and confirm appointments
- Place outbound calls for follow-ups and prospective clients
- Present and explain fees, including processing payments
- Recommend and obtain products and services, including prescriptions
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Manage medical records, charts, reports, and correspondence
- Ensure the hospital is neat and clean at all times
Benefits:
- Competitive compensation package
- Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
- 401(k) plan
- Generous employee pet discounts
VCA Animal Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. We are proud to be an inclusive and supportive workplace.
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