Field Service Technician II
5 days ago
We are seeking a highly skilled and experienced Field Service Technician II to join our team at Smiths Detection Inc. This is a critical role that requires a strong technical background, excellent communication skills, and a customer-focused approach.
Key Responsibilities- Troubleshoot and Repair Equipment: Troubleshoot and repair complex electronic and mechanical systems, including Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment.
- Provide Technical Support: Provide technical support to customers and other service professionals, including training and guidance on equipment operation and maintenance.
- Conduct Site Surveys and Inspections: Conduct site surveys and inspections to identify potential issues and recommend solutions.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of services and products.
- Stay Up-to-Date with Industry Developments: Stay up-to-date with industry developments, including new technologies and best practices, to ensure continued expertise and knowledge.
- Education and Experience: Associate's degree or related trade certification (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Minimum of 5 years of experience in a related field service role.
- Technical Skills: Strong technical skills, including knowledge of electronic and mechanical systems, as well as experience with troubleshooting and repair techniques.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
This role requires frequent travel to customer sites, including airports, correctional facilities, courthouses, and other locations. The ability to work in a fast-paced environment, with a high level of attention to detail and a strong commitment to customer satisfaction, is essential.
What We OfferAs a Field Service Technician II at Smiths Detection Inc., you will have the opportunity to work with a leading provider of security and detection solutions, with a strong commitment to innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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