Telecommunications Engineering Manager

2 days ago

Akron, Ohio, United States Saviance Full time
Job Title: Telecommunications Engineering Manager

BigRio is a remote technology consulting firm headquartered in Boston. We deliver a range of solutions including custom machine learning/AI integrations and data warehousing and processing solutions.

Our comprehensive approach serves clients from a variety of industries because of our ability to consistently, and quickly deliver cutting-edge and cost-conscious software solutions.

Key Responsibilities:
  • Manage all facets of the voice engineering lifecycle - solution design, deployment, operations, maintenance, asset management, optimizations, and incident management.
  • Own capacity planning, availability, reliability, and continuous service optimization of enterprise-scale voice/unified comms infrastructure.
  • Architect future-state voice solutions, call flows, redundancy models, and disaster recovery capabilities leveraging the latest cloud and on-premises technologies.
  • Oversee major platform upgrades, maintenance events, and root cause analysis for critical service-impacting issues across the voice environment.
  • Provide technical guidance and oversight on voice networking, call routing, redundancy, disaster recovery, and security best practices.
  • Collaborate with cross-functional IT, security, and engineering teams to ensure integration of voice with data networking and application infrastructure.
  • Identify opportunities to drive operational excellence through process improvements, automation, tooling, KPIs, and continuous learning programs.
  • Attract, recruit, develop, and retain elite-level voice engineering talent through mentorship, training, career mapping, and employee engagement.
  • Manage the voice network engineering team's daily workflow, projects, performance, training, and professional development to drive operational excellence.
  • Develop, manage, and optimize annual department budgets, expenditures, vendor relationships, licensing, and inventory management.
  • Own capacity planning, availability, reliability, and continuous optimization of mission-critical voice systems (IP-PBXs, VoIP, SIP trunks, call routing, IVR, call centers).
  • Lead major system upgrades, and maintenance windows, across voice infrastructure to maximize uptime and service quality.
  • Evaluate and make build/buy/partner recommendations on emerging voice/unified communications innovations to drive digital transformation.
  • Ensure compliance with telecom policies, regulations (e.g. CPNI, CALEA), security practices, and service level agreements.
Required Qualifications:
  • 5+ years of progressive leadership experience managing large-scale voice/unified communications engineering organizations.
  • Extensive expertise as a hands-on technical leader across the full Cisco Voice portfolio - CUCM, Unity, Contact Center, Voice Gateways, etc.
  • Proven mastery of voice/data networking technologies - VoIP, SIP, MPLS, QoS, Analog/Digital voice circuits, TDM to SIP migrations.
  • BS in Computer Science, Electrical Engineering, Telecommunications, or related technical discipline; MBA or master's degree preferred.

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