Voice Systems Engineer
1 month ago
Saviance is seeking a highly skilled Voice Systems Engineer to join our team. As a Voice Systems Engineer, you will be responsible for the installation, support, and optimization of our Cisco Unified Communications System.
Key Responsibilities:- Implement and support Cisco Unified Communications related technologies, including CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
- Work with Tier 3 staff to troubleshoot and resolve complex telephony issues related to Cisco's IP Telephony and Cisco Webex Contact Center Enterprise.
- Design and implement call flows for office moves and new facilities, ensuring compliance with USI Standards.
- Perform preventative maintenance, disaster recovery, and redundancy planning for our voice systems.
- Document and maintain accurate records of system configurations, changes, and issues.
- Stay up-to-date with the latest voice technologies and best practices, and participate in team discussions on new technologies and enhancements.
- 5+ years of experience in Cisco IP telephony technology.
- Experience with Cisco Webex Contact Center/Unified Contact Center Express in troubleshooting, design, and configuration.
- Cisco IOS experience required.
- Working knowledge of Cisco CUCM and Unity voicemail applications and migration for users and endpoints.
- Telecommunications configuration, design, and troubleshooting.
- Cisco Voice & Collaboration certification is preferred (CCNA-Voice, CCNP-Voice).
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Voice Engineer
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