Voice Systems Engineer

1 month ago


Akron, Ohio, United States Saviance Full time
Job Title: Voice Systems Engineer

Saviance is seeking a highly skilled Voice Systems Engineer to join our team. As a Voice Systems Engineer, you will be responsible for the installation, support, and optimization of our Cisco Unified Communications System.

Key Responsibilities:
  • Implement and support Cisco Unified Communications related technologies, including CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
  • Work with Tier 3 staff to troubleshoot and resolve complex telephony issues related to Cisco's IP Telephony and Cisco Webex Contact Center Enterprise.
  • Design and implement call flows for office moves and new facilities, ensuring compliance with USI Standards.
  • Perform preventative maintenance, disaster recovery, and redundancy planning for our voice systems.
  • Document and maintain accurate records of system configurations, changes, and issues.
  • Stay up-to-date with the latest voice technologies and best practices, and participate in team discussions on new technologies and enhancements.
Requirements:
  • 5+ years of experience in Cisco IP telephony technology.
  • Experience with Cisco Webex Contact Center/Unified Contact Center Express in troubleshooting, design, and configuration.
  • Cisco IOS experience required.
  • Working knowledge of Cisco CUCM and Unity voicemail applications and migration for users and endpoints.
  • Telecommunications configuration, design, and troubleshooting.
  • Cisco Voice & Collaboration certification is preferred (CCNA-Voice, CCNP-Voice).

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