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Production Support Specialist

2 months ago

Tampa, Florida, United States Software Guidance and Assistance, Inc. Full time
Production Support Analyst

Software Guidance & Assistance, Inc. (SGA) is seeking a skilled Production Support Analyst to join our team. As a key member of our production support team, you will be responsible for providing level 2 production support on our Risk Application used by Credit Risk and Market Risk.

Key Responsibilities:
  • Provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles to improve application support activities across multiple regions.
  • Work with different Risk reporting Teams, including various reporting tools like Tableau or Cognos/Adhoc queries, to decode complex queries and maintain data integrity in report outcomes.
  • Perform incident and problem management, including prioritization, root cause analysis, and escalation/coordinating with appropriate groups.
  • Improve production management process across multiple regions using tools such as ITRS, AutoSys, AppDynamics, TruSight, and Elk.
  • Provide overnight/weekend or when required support for the applications on a rotational basis.
Requirements:
  • 3+ years of level 2/3 production support with strong debugging and analytical skills.
  • 1+ years of experience supporting large financial services firms.
  • 3+ years of Sybase, Oracle, unix shell scripting/SQL and writing scripts and database queries.
  • 1+ years of experience using and setting up production management tools.
  • Incident management tools like ServiceNow.
  • Proficiency in dealing with complex technical issues in applications and good working knowledge of infrastructure support.
Preferred Skills:
  • Experience with MongoDB.
  • Strong knowledge of Microsoft and Linux operating systems.
  • Knowledge of Core Java and Perl.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business with a mission to solve big IT problems with a more personal, boutique approach. Our core values include customer service, employee development, and quality and integrity in everything we do. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.