Insurance Customer Service Representative

2 weeks ago


Prineville, United States Insure Pacific Inc., DBA: Prineville Insurance Agency Full time
Job OverviewWe're seeking a skilled Insurance Customer Service Representative to join our team at Insure Pacific Inc., DBA: Prineville Insurance Agency. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and policyholders. Your primary focus will be on generating insurance quotations, providing coverage advice, and resolving billing issues. You will also be responsible for maintaining accurate records and ensuring that all customer inquiries are addressed in a timely and professional manner. Key Responsibilities
  • Provide exceptional customer service to clients and policyholders via phone, email, and in-person
  • Generate insurance quotations and provide coverage advice to clients
  • Resolve billing issues and amend policies as needed
  • Manage inbound calls and respond to customer inquiries in a timely and professional manner
  • Maintain accurate records and ensure that all customer inquiries are addressed
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Knowledge of Microsoft Office and customer relationship management software
  • Prior work experience in a customer-facing position or customer service role
  • Basic knowledge of insurance policy procedures and schedules
About Us

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community, and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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