Field Operations Coordinator Leader

6 days ago


Doylestown, United States Mastech Digital Full time
Job Summary:
At Mastech Digital, we are seeking an experienced Field Operations Coordinator Leader to oversee our field service operations. In this role, you will be responsible for developing and implementing efficient service schedules, managing scheduling issues, and ensuring that all customer requirements are met.
Responsibilities:
  • Develop and optimize daily, weekly, and monthly service schedules to reduce travel time and meet service level agreements (SLAs).
  • Collaborate with sales, customer service, and operations teams to ensure schedules align with customer contracts and priority levels.
  • Track and report key scheduling metrics, including technician utilization and on-time service performance.
Requirements:
  • Proven experience in field service operations or a related field.
  • Strong analytical and problem-solving skills to optimize scheduling processes.
  • Excellent communication and interpersonal skills to work with cross-functional teams.
Benefits:
  • Estimated annual salary: $70,000 - $100,000.
  • Ongoing training and development opportunities to enhance your skills.
  • A dynamic work environment with opportunities for career growth.


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