Current jobs related to Hearing Care Technical Support Specialist - Remote, Oregon - Sonova


  • Remote, Oregon, United States US-based Tech-Enabled Business Support Company Full time

    The Technical Support Specialist role at US-based Tech-Enabled Business Support Company involves delivering top-notch technical support through various channels, including chat and email. This position requires a unique blend of technical expertise and customer service-oriented skills. Ideal candidates should possess experience in troubleshooting,...


  • Remote, Oregon, United States Apriorit Full time

    We are seeking a skilled Middle Support Engineer (DevOps) to contribute to our innovative projects at Apriorit. This role involves ensuring seamless deployment and operations of systems on the client's product.Key Responsibilities:Act as a point of contact for Tier 1 engineers, providing guidance and supervision for technical choices and problem-solving...


  • Remote, Oregon, United States Innovative Renal Care Full time

    Job Title: Technical Services ManagerThe Technical Services Manager is a key leadership role accountable for overseeing the coordination of biomedical technical and facility services across multiple dialysis clinics. This position requires extensive expertise and a high degree of judgment to effectively address challenges within the context of established...


  • Remote, Oregon, United States Shuvel Digital Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Shuvel Digital. As a key member of our IT department, you will be responsible for providing technical support for complex systems, ensuring the smooth operation of our enterprise applications, and collaborating with cross-functional teams to resolve technical issues.Key...


  • Remote, Oregon, United States Innovative Renal Care Full time

    Job SummaryThe Director of Biomedical Technical Operations is responsible for leading and overseeing a technical team that provides biomedical technical services to assigned IRC dialysis facilities and programs. The Director ensures the team's efforts support a safe dialysis and working environment for patients and staff.Key ResponsibilitiesDevelop and...


  • Remote, Oregon, United States Equity Trustees Full time

    About the Role:We are seeking a skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees. As a key member of our team, you will play a pivotal role in delivering top-tier IT support, ensuring our systems are always running smoothly and our staff receives exceptional service.Key Responsibilities:Provide expert...


  • Remote, Oregon, United States Unreal Gigs Full time

    We're seeking a seasoned Technical Talent Acquisition Leader to spearhead our recruitment efforts and drive strategic hiring initiatives. As a key member of our team, you'll be responsible for developing and implementing comprehensive recruitment strategies that align with our company's growth and technical hiring needs.Key Responsibilities:Design and...

  • CoE Technical Expert

    2 months ago


    Remote, Oregon, United States Hitachi Vantara Full time

    About the RoleWe are seeking a highly skilled CoE Technical Expert - AI Infrastructure Specialist to join our team at Hitachi Vantara. As a key member of our Center of Excellence, you will be instrumental in driving the deployment and optimization of our cutting-edge AI and GenAI infrastructure and solutions.Key ResponsibilitiesDevelop and execute...


  • Remote, Oregon, United States FusionTek Full time

    FusionTek is a Managed Service Provider with a strong focus on IT infrastructure management for small- to mid-sized businesses. We're a tight-knit team of friendly, intelligent people who work together to deliver world-class service to our clients.We're looking for a problem-solver with a client-focused mindset who enjoys working through technical challenges...


  • Remote, Oregon, United States GitLab Full time

    Job Title: Acquisitions SpecialistAt GitLab, we're looking for a skilled Acquisitions Specialist to join our team. As an Acquisitions Specialist, you will be responsible for managing customer-facing cases throughout the entire support lifecycle, from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development...


  • Remote, Oregon, United States CAI Full time

    Job SummaryWe are seeking a skilled Application Support Engineer to join our team at CAI. As a key member of our support team, you will be responsible for providing day-to-day support, maintenance, and enhancements of client applications. This is a full-time, remote position that requires strong application support experience, preferably in the veterinary...


  • Remote, Oregon, United States Emjee Consulting Full time

    Job OverviewWe are seeking a highly skilled Kinaxis RapidResponse technical professional to join our team at Emjee Consulting.The ideal candidate will possess expertise in designing, developing, and analyzing Kinaxis RapidResponse workbooks and applications.Key responsibilities include:Designing and implementing new Kinaxis RapidResponse workbooks and...


  • Remote, Oregon, United States Turner Corporation Full time

    About Turner PRWe're a dynamic team of PR, social media, and digital specialists passionate about the industries we represent. If you're an experienced professional looking to make a difference, we'd love to hear from you.Our corporate culture reflects the brands and lifestyles we represent, and it's our collective passion that brings us together. We strive...


  • Remote, Oregon, United States ATR Inc Full time

    Job OverviewWe are seeking a highly skilled Software Support Engineer to join our team at ATR Inc. As a key member of our Customer Support Team, you will be responsible for providing technical support and troubleshooting for clients who depend on our industry-leading software solutions.This role prioritizes problem-solving, communication, and engaging with...


  • Remote, Oregon, United States Emjee Consulting Full time

    Job OpportunityWe are seeking a skilled Kinaxis RapidResponse technical professional to join our team at Emjee Consulting.Key ResponsibilitiesAs a Kinaxis RapidResponse technical consultant, you will be responsible for designing, developing, and analyzing Kinaxis RapidResponse workbooks and applications.Essential Skills and ExperienceTo be successful in this...


  • Remote, Oregon, United States Future Sight Inc Full time

    About UsAt Future Sight Inc, we're on a mission to revolutionize the college admissions process by harnessing the power of AI. Our goal is to create a fairer and more equitable system that highlights every student's unique story and potential, regardless of their background.We're committed to providing school counsellors with AI-powered tools that illuminate...

  • Support Specialist

    2 weeks ago


    Remote, Oregon, United States Grafana Labs Full time

    Support EngineerCandidates must be located in an EST time zone. As a Support Engineer at Grafana Labs, you'll be a key member of the fast-growing Customer Experience team, responsible for providing specialized support for our customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role,...


  • Remote, Oregon, United States CareHarmony LLC Full time

    CareHarmony LLC is seeking an experienced Licensed Practical Nurse to join our team as a Care Management Specialist. This role will involve working comprehensively with providers to deliver value-based care management initiatives for patients.The ideal candidate will have at least 3 years of direct patient-facing work experience and thrive in a fast-paced...


  • Remote, Oregon, United States mParticle Full time

    About mParticlemParticle is a leading customer data platform that empowers businesses to deliver personalized and engaging experiences to their customers across all screens and devices. Our end-to-end streaming architecture enables us to provide real-time insights and actionable data to our clients, helping them make informed decisions and drive business...


  • Remote, Oregon, United States Intelerad Full time

    Job OverviewIntelerad is seeking a highly skilled System Technology Specialist to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues and providing exceptional customer service to our clients.The ideal candidate will have a strong background in technical support, with experience in medical...

Hearing Care Technical Support Specialist

2 months ago


Remote, Oregon, United States Sonova Full time

Remote | United States

Must be available for weekends after an initial training period

Join us in making a difference in the world of hearing care. At Sonova, we are dedicated to enhancing the quality of life for individuals through innovative hearing solutions.

As a Hearing Care Technical Support Specialist, your primary role will be to address customer inquiries and provide solutions in a timely, friendly, and professional manner. You will collaborate with various teams to ensure an exceptional customer experience and support our hearing healthcare partners effectively.

Key Responsibilities:

Deliver fitting recommendations and troubleshoot issues proactively, anticipating customer needs. Exhibit strong critical thinking and problem-solving abilities to excel in this position. Provide outstanding customer service and technical information to hearing healthcare professionals. Maintain a positive and resilient attitude while managing a high volume of inbound calls. Assist hearing healthcare professionals in selecting, fitting, and troubleshooting products to ensure optimal patient outcomes. Document customer interactions to support internal and external colleagues. Identify opportunities to enhance technical resources and foster relationships. Pursue professional development and growth within the organization. Approach each customer interaction with creativity and flexibility to reinforce our position as a leading provider. Perform additional duties as assigned by management.

Qualifications:

AuD in Audiology preferred; a master's degree may be considered. 4-5 years of clinical dispensing experience in diverse environments, including pediatric and adult populations. Familiarity with the Phonak product range and associated software. Strong troubleshooting skills across various hearing aid technologies. Highly organized and technically proficient. Ability to work independently and manage multiple responsibilities. Experience in various business aspects and support materials. Subject Matter Expertise in multiple areas is advantageous. Commitment to confidentiality and professionalism. Demonstrated informal leadership and a pursuit of leadership development opportunities. Ability to thrive in a fast-paced environment. Excellent verbal and written communication skills. Dedication to providing an exceptional customer experience. Focus on quality, accuracy, and productivity. Proficiency with operating systems such as Outlook and Microsoft Office; CRM/ERP experience is a plus. Remote candidates must ensure their internet connectivity meets company requirements. Flexibility in working hours is preferred.

We welcome candidates who are eager to learn and grow in their careers.

Please note: A minimum internet speed of 200Mb/sec download and 10Mb/sec upload is required for remote/hybrid roles.