Technical Services Manager

4 weeks ago

Remote, Oregon, United States Innovative Renal Care Full time
Job Title: Technical Services Manager

The Technical Services Manager is a key leadership role accountable for overseeing the coordination of biomedical technical and facility services across multiple dialysis clinics. This position requires extensive expertise and a high degree of judgment to effectively address challenges within the context of established policies and practices.

Key Responsibilities:
  1. Provides direct and dotted-line reporting leadership, guidance, and technical expertise in the recruiting, hiring, performance evaluations, and disciplinary processes of local clinic biomedical facility technical staff.
  2. Manages the orientation, initial training, and ongoing training of biomedical facility technical employees to ensure timely and thorough training.
  3. Coordinates and ensures the utilization of appropriate resources to maintain technical compliance during biomedical facility technical employees' vacancies.
  4. Serves as a technical resource for both technical and clinical staff.
  5. Communicates collaboratively and effectively with Clinic Managers, Medical Directors, Regional Vice Presidents, Director of Technical Services, Vice President of Technical Services, and other relevant parties regarding technical operations and technical-related issues.
  6. Collaborates with leadership of various departments, including operations, technical services, and project management, on supplies and cost analysis.
  7. Reviews and monitors equipment repair costs for all locations within the assigned region. Vigilantly tracks parts expenses and implements strategies to reduce spending on parts where possible, while maintaining a steadfast commitment to ensuring patient safety.
  8. Participates in scheduled meetings, committees, and improvement projects to enhance the overall effectiveness of Technical Operations.
  9. Monitors, tracks, and completes reports related to semi-annual AAMI water testing, Monthly QAPI reports, Monthly Inventory reports, and any new reporting requirements as they arise.
  10. Maintains effective working relationships and utilizes strong communication skills with IRC staff, team members, RVPs, GVPs, and Medical Directors.
  11. Maintains in-depth knowledge of AAMI Guidelines, State-specific, and Federal Medicare Regulations, and collaborates with facility staff to implement these regulations in new, acquired, managed, and existing facilities.
  12. Continuously updates knowledge of State and Federal regulations relevant to dialysis clinic operations.
  13. Ensures compliance with established technical policies and procedures across all facilities.
  14. Conducts annual technical audits in facilities to assess compliance with various regulatory requirements (Federal, State, OSHA, FDA, AAMI, etc.).
  15. Assists in developing technical-related Plan of Corrections for internal and external audits/surveys.
  16. Participates in State/Federal surveys and audits, such as CMS, Life Safety, OSHA, DHEC, etc., including related technical and compliance reports.
  17. Implements company technical policies and procedures consistently across new, acquired, managed, and existing facilities.
  18. Assists in troubleshooting, maintenance, and repairs of medical equipment (e.g., Reverse Osmosis, Dialysis machines, EMR systems, etc.).
  19. Assists and coordinates in troubleshooting and executing necessary repairs related to Physical Plant issues and Plan of Corrections.
  20. Provides guidance and resources to the biomedical facility technical employees for managing and fulfilling responsibilities related to inventories.
  21. Ensures strict compliance with HIPAA regulations.
  22. Collaborates with the legal team when necessary to establish contracts with vendors, and assists in setting up DeNovo facilities, expansions, and acquisitions in accordance with standard policies, procedures, and current approved templates. Also responsible for ordering supplies and initializing validation processes for these facilities.
  23. Supports other projects as requested by IRC managers.
  24. Supports additional tasks and projects as needed.
Requirements:
  • High School Diploma or equivalent.
  • Minimum of 2-4 years of technical and management experience in dialysis. Experience must include dialysis machine maintenance, water treatment systems, and associated regulations.
  • Minimum of 4-6 years of Supervisory experience preferred.
  • Familiarity with dialysis survey process.
  • Basic computer skills.
Why Choose Innovative Renal Care?
  • Be part of a team that makes a difference in people's lives.
  • Annual raises significantly above the industry standard.
  • We recognize your most recent dialysis experience to calculate paid time off accrual.
Our Values:
  • Integrity - Deliver on our promises with dedication and clarity.
  • Innovation - Engage and empower others by sharing ideas and successes.
  • Compassion - Treat patients and their families with the utmost respect and empathy.
  • Accountability - Take ownership when resolving issues and solving problems, trusting others to support us.
  • Results Driven - Keep raising the bar for our own performance, helping, and encouraging our colleagues to do the same.
  • Everyone Counts - Respect people of all backgrounds. Strive to create a diverse and equitable workplace.

Innovative Renal Care is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

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