Associate Account Manager

3 weeks ago


San Diego, California, United States ArcBest Full time
Job Title: Associate Account Manager

ArcBest is a leading logistics company seeking a skilled Associate Account Manager to join our team. As an Associate Account Manager, you will play a crucial role in optimizing customer service by effectively managing sales activity and workflow around prioritized leads and accounts.

Key Responsibilities:
  • Perform sales activities for diverse product lines and multiple markets.
  • Qualify opportunities associated with new and existing customer leads.
  • Utilize internal and external data to prioritize opportunities.
  • Conduct on-site visits to present ArcBest as an overall solution, as needed.
  • Participate in negotiating the terms of the business relationship.
  • Communicate to clients regarding expectations of all parties.
  • Communicate with or respond to customers in support of company pricing initiatives.
  • Assist with a wide variety of customers in different industries or walks of life.
  • Find and adapt products or product features to suit unusual customer needs.
  • Support and maintain many accounts over long periods of time and diverse circumstances.
  • Communicate account statuses with team on a regular basis.
  • Work with a Senior Account Manager or a team of Account Managers to deliver effective solutions to problems and/or complex sales.
  • Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.
  • Collaborate with various departments for handling various departmental tasks.
  • Maintain rapport by communicating in a manner that is suited to the style of each prospect.
  • Serve as a liaison with Yield and other departments within the organization.
  • Manage active loads in progress to provide proactive communication to customers.
  • Manage and maintain Salesforce reports as well as other required reports as needed.
  • Assist in the collection process and cargo claim prevention, as needed.
  • Maintain accurate territory account information in system database(s).
  • Complete sales and performance reports, as instructed and/or as Company guidelines require.
  • Complete expense reports, itinerary, customer and call reports as required by Company guidelines.
Requirements:
  • Bachelor's degree, preferred. Experience will be considered in lieu of formal education.
  • Transportation industry and related sales experience, preferred. Prior experience with Customer Relationship Manager (CRM) tools, preferred.
  • Proficient in Microsoft Office Suite. Ability to learn new systems quickly.
  • Knowledge of business solutions and competitors. Knowledge of Company policies, services, computer systems and services capabilities, preferred.
What We Offer:

ArcBest offers a competitive salary range of $60,000 - $73,200, depending on experience. We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodation@arcb.com.



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