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Customer Service Banker
2 months ago
Position Overview: The Customer Service Banker plays a vital role in representing Middlesex Savings Bank to both the public and internal colleagues, while actively promoting the Bank's core values and mission.
Key Responsibilities:
- Customer Experience: Focus on delivering exceptional service to enhance customer satisfaction.
- Operational Excellence: Ensure quality and accuracy in all tasks performed.
- Decision Making: Make informed decisions that align with the Bank's values and standards, while recognizing and addressing potential risks.
The Customer Service Banker is expected to have a solid understanding of the Bank's digital offerings and a range of products and services. They should demonstrate sound technical knowledge and maintain compliance with all regulatory standards.
Qualifications:
- 1-2 years of experience in banking or a similar customer service role is required.
- Intermediate technology skills, including proficiency in Microsoft Office, are essential.
- Flexibility to work extended hours and weekends as needed.
In addition, the Customer Service Banker supports branch supervisors in implementing Bank policies and creating a positive work environment, while contributing to the strategic goals of the Bank.
