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Customer Care Associate

2 months ago

Natick, Massachusetts, United States Waltham Services, LLC. Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO025428

Job Overview

What We Are Seeking:

We are in search of an individual with a cheerful disposition who can bring that enthusiasm to the workplace daily. The perfect candidate will possess innate problem-solving abilities and be adept at communicating effectively with a diverse range of individuals, including homeowners, business proprietors, service personnel, and internal operations staff. Our Customer Service Representative will manage incoming calls with confidence and charm. While organization is essential, fostering relationships is even more critical.

Key Responsibilities:

As a Customer Service Representative for Waltham Pest Services, you will deliver outstanding customer support to both clients and team members. You will take pride in addressing customer inquiries and concerns while proactively ensuring timely follow-ups with existing customers, prospects, and referrals. You will handle service and sales inquiries, clearly conveying this information to field technicians and sales representatives. Additionally, you will maintain precise customer records and assist in scheduling service routes and coordinating appointments. Our Customer Service Representatives also support accounts receivable in collection efforts.

What We Offer:

Compensation:

  • Competitive salary
  • Paid vacation
  • Paid holidays
  • Paid sick leave
  • 401k plan with company matching
  • Stock purchase options

Benefits:

  • Medical coverage
  • Dental insurance
  • Vision care
  • Tuition reimbursement
  • Pet insurance
  • Legal assistance program

Training & Development:

We provide industry-leading training to ensure your success. Opportunities for personal growth, development, and career advancement are available through a structured growth plan. Recognition and awards are part of our culture.

Perks:

  • Community engagement initiatives
  • Charitable activities
  • A supportive family-like atmosphere within a large organization
  • Employee assistance programs
  • Employee relief fund
  • Discounts on travel, entertainment, and more

Why Choose Waltham Pest Services:

Safety: Our top priority is the safety of everyone we interact with daily.

Stability: As a leader in the industry for over 125 years, we are committed to long-term success.

Work Environment: We believe that work should be enjoyable. Happy employees contribute to happy service.

Growth Opportunities: We connect morale with clear, communicated goals.

Requirements:

Candidates must be able to pass a drug screening. Physical job requirements must be met, and candidates should be able to perform the necessary job duties with or without accommodations. The ability to obtain the appropriate pesticide license within the first 90 days of employment (company-sponsored) is also required.

Skills:

  • Data Entry: Advanced
  • Listening: Advanced
  • Problem Solving: Advanced
  • Responsibility: Advanced
  • Multitasking: Advanced
  • Customer Service: Advanced
  • Microsoft Office: Advanced

Education:

High School diploma or GED is required.

Experience:

Required:

  • 1-3 years of accurate and timely data entry experience
  • 1 year of professional phone etiquette
  • 1-3 years of high-volume customer service experience in a call center or similar environment

Preferred:

  • 1 year of scheduling and routing experience

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.