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Technical Support Specialist
2 months ago
About FusionTech
FusionTech - a leading innovator and market leader for cutting-edge software solutions. We design and develop innovative products and services that drive business growth and customer satisfaction.
As a top employer, we invest heavily in the development of our employees through our in-house training programs and a culture of innovation. Our commitment to excellence has earned us a spot among the top 100 most innovative companies.
We are seeking a highly skilled Technical Support Specialist to join our team of over 470 employees at our state-of-the-art campus. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and partners, resolving technical challenges, and developing solutions.
Key Responsibilities:
- Provide technical support to customers and partners via phone, email, and in-person
- Resolve technical issues and develop solutions to complex problems
- Conduct root cause analyses and create knowledge base articles
- Collaborate with cross-functional teams to drive business growth and customer satisfaction
What We Offer:
- A dynamic and innovative work environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- A collaborative and diverse team culture