Regional IT Support Leader for North America
4 weeks ago
Job Title: Regional IT Support Leader for North America
Job Summary:
We are seeking a highly experienced Regional IT Support Leader to oversee IT support services and lead IT projects across multiple offices, delivery centers, and locations within North America. The successful candidate will report to the Global CIO and be based in New York City, providing VIP IT support to the executive leadership team, including the CEO, while supporting over 3000 employees across the U.S.
Key Responsibilities:
1. Internal IT Support Services: Deliver high-quality IT support services throughout North American operations, ensuring business continuity and operational efficiency while adhering to global standards and adapting to local needs.
2. IT Service Management: Implement and maintain IT service management processes, including asset management, incident/request management, problem and change management, and availability and capacity management.
3. IT Projects: Lead regional IT projects focused on improving IT infrastructure and support services, ensuring projects are completed on time, within budget, and aligned with organizational goals.
4. Relationship Management: Cultivate relationships with key OEMs and vendors to negotiate contracts and secure optimal technical and financial agreements for North American IT operations.
5. VIP Support: Provide dedicated high-priority IT support to the CEO and executive leadership team, resolving any issues promptly and minimizing disruptions.
Requirements:
1. Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Experience: 15-20 years of experience managing IT support services and projects across multiple locations, ideally in a regional or global capacity.
3. Technical Skills: Strong knowledge of Microsoft technologies, infrastructure, and security hardware/software, familiarity with monitoring and service management tools, such as ServiceNow and BMC.
4. Soft Skills: Excellent organizational and leadership abilities, strong communication and interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment.
What We Offer:
Reliance Resourcing Ltd offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
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