Healthcare Operations Manager

3 weeks ago

Sunnyvale, California, United States Sutter Health Full time

We are seeking a skilled and experienced Healthcare Operations Manager to join our team at Sutter Health. This is a full-time position that requires a high level of expertise in managing and providing operational leadership to assigned areas of the Medical Foundation/Outpatient Clinics.

Key Responsibilities:

  • Operational Leadership: Manage and provide operational leadership to assigned areas of the Medical Foundation/Outpatient Clinics, ensuring that they meet the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction, and access.
  • Strategic Planning: Plan and organize operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards, and regulations.
  • Compliance: Establish protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies, and procedures, local and state standards, and applicable laws and regulations.
  • Financial Management: Establish and manage capital and operational budgets to achieve financial targets via effective utilization of personnel, resources, and supplies.
  • Collaboration: Develop and maintain a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.

Requirements:

  • Education: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's: Business Administration, Healthcare, or related field.
  • Experience: 8 years recent relevant experience.
  • Skills and Knowledge:
    • Extensive knowledge of healthcare operations in a non-acute setting and how department's process/workflow impacts other department operations.
    • Comprehensive knowledge of all applicable State, federal, state licensing, and other local regulations as they relate to Outpatient Services, including but not limited to Medicare, MediCal, Medicaid, Knox Keene Act, and the Starke II Statute.
    • Background and ability to form relations with physicians and medical directors as well as with nursing, and other key departments.
    • Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
    • Tactical and analytical thinking and planning skills, and ability to develop plan to accomplish objectives, identify obstacles, and resolve operational issues.
    • Ability to build and establish effective working partnership with employees, peers, physicians, and/or leaders to achieve business objectives.
    • Verbal and written communication, and interpersonal skills.
    • Ability to handle difficult circumstances and make sound business decisions with little direction.
    • Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
    • Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
    • Demonstrates a customer service focus in all decisions and actions.
    • Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
    • Working knowledge of wage and hour laws.

Benefits: Yes. Unions: No. Position Status: Exempt. Weekly Hours: 40. Employee Status: Regular1. Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $55.35 to $83.03 / hour. The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure, and certifications, department equity, training, and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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