Quality Assurance Operations Manager

3 weeks ago


Sunnyvale, California, United States US Tech Solutions Full time
Job Description:

As a quality assurance operations manager, you will be responsible for ensuring the quality of a portfolio of workflows.

This includes building out quality assurance processes, monitoring quality, analyzing and addressing error trends, and executing on the quality roadmap for a portfolio of workflows.

Key Responsibilities:

Execute on the quality roadmap for a portfolio of workflows, working with cross-functional partners.

Drive execution for each quality implementation, track schedule or milestones, flag risks, resolve issues, and manage escalations.

Coordinate with stakeholders to ensure alignment on new processes, training on tooling or error categorization, UAT, launch readiness, etc.

Provide thorough, easy to consume documentation of quality implementations.

Requirements:

Proven track record of documenting technical implementations.

Collaborate with technical staff for the technical aspects of quality monitoring including managing bug fixes.

Experience:

4+ years of cross-functional project management experience.

Strong communication and collaboration skills.

Excellent problem-solving, critical thinking, and analytical skills.

Skills:

SQL knowledge with experience working with multiple large datasets.

Content moderation knowledge and/or experience with quality assurance.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

US Tech Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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