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Restaurant Operations Manager
1 month ago
As a key member of our team, you will work closely with the General Manager to oversee the overall operation of our restaurants. Your primary responsibility will be to develop and maintain a high-performing team that achieves financial and company objectives. You will provide a level of entrepreneurial business sense and manage the hiring, training, and empowering of employees to run the operation.
Some of the Day-to-Day:
- Hire, train, motivate, and provide ongoing communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
- Create an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
- Engage in leadership that inspires and empowers the team.
- Create a dynamic and positive work environment that accurately represents the brand.
- Oversee facility and equipment in the responsible areas to ensure they are in complete working order.
- Ensure consistent, high-quality service standards are maintained in the assigned hub through effective training and feedback mechanisms.
- Ensure high-quality food items, service, and presentation.
- Produce regular and special reports; maintain required records and files.
- Evaluate employee performance through operational audits to improve convention services service and build reward and recognition systems.
- Propose staff changes in assigned areas, including hiring, promotion, demotion, and vacations, leaves of absence, and release of staff.
About You:
- Two years of management/supervisory experience are required (preferably in a restaurant).
- Ability to communicate fluently in the local language and English of the workplace both verbally and nonverbally.
- Must have a good understanding of how the job responsibilities relate to other areas of the hotel and specific areas of the Food and Beverage operations.
- Assist with the management of all hub employees, including all entertainment.
- Must be able to work any shift, any day, and long hours when necessary.
- Recognized experience in hiring, training, and empowering employees who are also held responsible and given consistent feedback.
- Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
- Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.