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Restaurant Operations Manager

1 month ago


Sunnyvale, California, United States B. Hospitality Co. Full time
About the Role:

As a key member of our team, you will work closely with the General Manager to oversee the overall operation of our restaurants. Your primary responsibility will be to develop and maintain a high-performing team that achieves financial and company objectives. You will provide a level of entrepreneurial business sense and manage the hiring, training, and empowering of employees to run the operation.

Some of the Day-to-Day:
  • Hire, train, motivate, and provide ongoing communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
  • Create an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
  • Engage in leadership that inspires and empowers the team.
  • Create a dynamic and positive work environment that accurately represents the brand.
  • Oversee facility and equipment in the responsible areas to ensure they are in complete working order.
  • Ensure consistent, high-quality service standards are maintained in the assigned hub through effective training and feedback mechanisms.
  • Ensure high-quality food items, service, and presentation.
  • Produce regular and special reports; maintain required records and files.
  • Evaluate employee performance through operational audits to improve convention services service and build reward and recognition systems.
  • Propose staff changes in assigned areas, including hiring, promotion, demotion, and vacations, leaves of absence, and release of staff.

About You:
  • Two years of management/supervisory experience are required (preferably in a restaurant).
  • Ability to communicate fluently in the local language and English of the workplace both verbally and nonverbally.
  • Must have a good understanding of how the job responsibilities relate to other areas of the hotel and specific areas of the Food and Beverage operations.
  • Assist with the management of all hub employees, including all entertainment.
  • Must be able to work any shift, any day, and long hours when necessary.
  • Recognized experience in hiring, training, and empowering employees who are also held responsible and given consistent feedback.
  • Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
  • Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.