Walmart Manager Technology Operations

4 weeks ago

Sunnyvale, California, United States Walmart Full time
Job Title: Manager II, Operations, eComm - Personalization

Walmart is seeking a highly skilled Manager II, Operations, eComm - Personalization to join our team. As a key leader in enhancing our eCommerce performance and creating a unique and frictionless site experience for our customers, you will identify and drive key strategic initiatives within eCommerce, work with external partners to bring emerging technologies to enhance our site experience, inform our product roadmap and tooling, build out robust reporting and KPIs, and define and roll out scalable best practices and site optimization efforts.

Key Responsibilities:
  • Drive development and execution of continuous improvement plans for tools and processes by reviewing and evaluating current state
  • Identify areas of opportunity by performing a gap analysis on current capabilities and future expectations, providing recommendations to inform strategy development and long-term planning
  • Analyze trends to identify root causes of highly complex issues, providing guidance on development of solutions based on functional expertise
  • Drive scaling and optimization of newly launched features by collaborating with key stakeholders, identifying acceleration levers, and driving process adoption across the org
  • Drive customer-centric product strategy via User Testing, AB Testing, and analytics deep dives, synthesizing the information into actionable recommendations for the personalization team
  • Provide escalation support on personalization features, working with both internal and external partners to drive resolution and protect customer experience on-site
  • Analyze trends to identify root causes of common issues and provide input to effective solutions
  • Collaborate with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues
  • Serve as central POC for key business partners within the site and revenue organizations, driving in-season touchpoints and quarterly planning and roadmap conversations

Requirements:

  • 4+ years related experience in Management Consulting, Business Operations, Site Merchandising, Partnerships, or related field; 2+ years in retail, e-commerce, or customer-facing industry preferred
  • MBA preferred
  • Strong customer obsession focused on building the right site experience for our customers
  • Strategic mindset with ability to tackle complex and ambiguous problems
  • Analytical toolkit, comfortable making data-driven decisions, and thirst for continuous improvement
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
  • Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities

Benefits:

  • Competitive pay
  • Performance-based bonus awards
  • 401(k) match
  • Stock purchase plan
  • Paid maternity and parental leave
  • PTO
  • Multiple health plans
  • Equal Opportunity Employer

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