Retail Operations Assistant Manager

2 weeks ago


Dayton, Ohio, United States The UPS Store 2578 Full time

Job Title: Assistant Center Manager

Company: The UPS Store 2578

The Assistant Center Manager plays a crucial role in aiding the Center Manager with the management of daily operations at the retail center. Key responsibilities encompass opening and closing procedures, overseeing staff productivity, ensuring exceptional customer service, monitoring expenses, contributing to operational reports, and engaging in various business functions such as profit and loss assessments, continuous improvement initiatives, personnel management, and driving business expansion.

The preferred candidate should possess a high school diploma or GED (further education is advantageous), a minimum of one year of experience in retail operations, strong supervisory, management, and leadership skills, proficiency in relevant software applications, physical capability to meet job demands, and the ability to work collaboratively with the Center Manager to achieve organizational objectives. A vibrant personality and the ability to motivate a team for peak performance are essential.

RESPONSIBILITIES

  • Assist in managing personnel tasks, including recruitment, training, and scheduling of staff
  • Coordinate work assignments and facilitate regular team meetings
  • Assess and improve customer service quality and satisfaction
  • Contribute to the development and implementation of marketing strategies for the center
  • Manage financial responsibilities and prepare necessary reports
  • Oversee inventory management processes
  • Review and manage employee time records for payroll purposes
  • Ensure maintenance tasks are performed for cleanliness, safety, and organization
  • Carry out any additional assigned duties

QUALIFICATIONS

  • High school diploma or GED is required
  • Additional education or technical training is preferred
  • Prior supervisory experience in logistics, retail, or similar fields is essential
  • Experience with profit and loss analysis is beneficial
  • Proficiency in Microsoft Office, Adobe Suites, and strong communication skills are necessary
  • Outstanding customer service abilities are crucial


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