Store Operations Assistant Manager
6 days ago
The Assistant Center Manager plays a vital role in supporting the Center Manager in overseeing the day-to-day operations of The UPS Store 2578. This includes opening and closing the center, managing productivity, and ensuring exceptional customer service is delivered to all customers. The Assistant Center Manager is also responsible for monitoring cost control and expenses, contributing to weekly and monthly reports, and participating in business development initiatives.
Key Responsibilities:
- Personnel Management: Assist with recruiting, training, scheduling, and coaching associates to optimize team performance.
- Scheduling and Meetings: Schedule work assignments and facilitate weekly or monthly staff meetings to ensure effective communication and collaboration.
- Customer Service: Monitor, evaluate, and maximize customer service delivery and customer satisfaction to drive business growth.
- Marketing and Sales: Help develop and implement the store's marketing program to attract and retain customers.
- Financial Management: Assist with managing center financials, preparing and providing reporting, and analyzing financial data to inform business decisions.
- Inventory Management: Oversee inventory levels, manage stock, and ensure accurate tracking and reporting.
- Employee Management: Review daily employee timesheets, submit for payroll processing, and ensure compliance with company policies and procedures.
- Maintenance and Safety: Assist with overseeing center maintenance, including cleanliness, safety, and organization to ensure a positive customer experience.
Requirements:
- Education: High school diploma or equivalent required; advanced education degree, coursework, or technical school desired.
- Experience: One year of supervisory experience in logistics, retail, or a related industry; P&L experience preferred.
- Skills: Strong computer skills, including Microsoft Office and Adobe Suites; outstanding phone skills; and strong customer service skills and abilities.
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