Retail Operations Leader
2 weeks ago
Company Overview:
Tempur-Pedic North America, LLC is dedicated to providing exceptional products and services to our customers. We pride ourselves on our commitment to quality and customer satisfaction.
Position Summary:
The Retail Operations Leader is accountable for overseeing the performance of the store, ensuring a high standard of customer service while driving sales and profitability. This role involves managing sales personnel and operational functions either directly or through subordinate supervisors.
Key Responsibilities:
- Management: Directly supervise and guide employees involved in sales and customer service, ensuring adherence to company policies and procedures.
- Sales Performance: Monitor and enhance sales metrics for each team member, providing constructive feedback to foster improvement.
- Training and Development: Facilitate ongoing training for new hires and existing staff to ensure competency in sales techniques and customer service.
- Operational Excellence: Ensure the store is adequately staffed and operationally ready, maintaining cleanliness and organization.
- Inventory Management: Oversee inventory levels and ensure compliance with company standards during audits.
- Customer Engagement: Address customer inquiries and resolve complaints effectively, ensuring a positive shopping experience.
- Compliance: Uphold corporate branding and merchandising strategies, ensuring products are displayed and priced correctly.
Sales Goals:
Achieve and exceed revenue targets set for the store. Review sales records and prepare reports for management, while also meeting personal sales objectives to contribute to overall store performance.
Team Leadership:
Inspire and motivate the retail team to achieve sales goals and maintain high standards of customer service. Conduct regular evaluations and provide guidance to enhance team performance.
Conclusion:
As a Retail Operations Leader, you will play a crucial role in driving the success of the store while representing the Tempur-Pedic brand with integrity and accountability.
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