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Customer Service and Administrative Support Specialist

2 months ago

Fort Wayne, Indiana, United States Dingmans Full time

Benefits:
Comprehensive Medical Coverage, Dental Care, Vision Plans, 401k with Matching Contributions, Paid Holidays, Generous Paid Time Off

Salary:
$17 - $19 Hourly, commensurate with experience

Schedule:
Monday to Friday, 7:30 AM - 5:00 PM

We are pleased to introduce the position of Customer Service and Administrative Support Specialist at Dingmans. This role is vital in delivering exceptional service to our clients.

In this position, you will engage directly with clients to address their inquiries and ensure their satisfaction. Your strong communication skills, meticulous attention to detail, and organizational prowess will be crucial in fulfilling these responsibilities.

Your duties will include managing client accounts, processing transactions, and maintaining accurate client records. If you are eager to leverage your customer service and administrative expertise to contribute positively, this role is an excellent fit for you.

Key Responsibilities:
  • Respond to incoming client inquiries through various communication channels
  • Engage with clients to address their needs
  • Maintain client records in a precise and systematic manner
  • Follow up with clients to confirm their satisfaction
  • Assist with billing inquiries and payment processing
  • Utilize proprietary software to monitor client orders
  • Foster and maintain strong client relationships
  • Investigate client requests and deliver high-quality service
  • Identify opportunities to enhance service processes
  • Participate in training and development initiatives
Qualifications:
  • A minimum of 1 year of experience in a customer-facing role
  • Proven ability to deliver outstanding customer service
  • Demonstrated capacity to manage multiple tasks and prioritize effectively
  • Excellent written and verbal communication abilities
  • Proficient in using various software applications
  • Familiarity with customer service best practices
  • Experience with customer relationship management (CRM) systems
  • Proficient in Microsoft Office Suite
  • Strong problem-solving skills to address client issues
  • Adaptable and flexible in response to changing service demands
  • Ability to remain organized and driven in a dynamic environment