E-Bike Technical Support Specialist

2 days ago


McKinney, Texas, United States Segway Full time
Job Summary:

We are seeking a highly skilled E-Bike Dealer Technical Support Specialist to join our team at Segway. This role requires a strong understanding of e-bikes and their technology to provide exceptional technical support to our dealers.

Key Responsibilities:

  • Provide technical support to Segway's network of dealers via email, phone, or other communication channels.
  • Understand and teach dealers about the technology and maintenance of Segway products.
  • Utilize customer service best practices when providing support.
  • Troubleshoot mechanical, electrical, and hydraulic issues using innovative techniques.
  • Handle support tickets for warranty, product repair, and order questions.
  • Field inbound and outbound dealer calls, chats, and emails.
  • Assist dealers in the repair process by providing detailed technical knowledge.
  • Meet key metrics in the customer service department.

Requirements:

  • Bicycle technician skills, including mechanical, electronic, and e-bike expertise.
  • Excellent communication abilities, including written and verbal communication.
  • Basic computer skills, including Microsoft Office and data entry.
  • Effective time management, prioritization, and multitasking skills.
  • Retail, hospitality, or customer service experience.
  • Ability to work in a team setting and independently.
  • Ability to learn, improve, and innovate processes.


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