IT Support Specialist in McKinney, Texas

2 days ago


McKinney, Texas, United States Desktop & Depot Support Full time
Job Overview

We are seeking a skilled IT Support Technician to join our team in McKinney, Texas. As a key member of our Desktop & Depot Support team, you will play a vital role in ensuring the smooth operation of our clients' IT systems.

Key Responsibilities
  • Provide technical assistance to end-users, troubleshooting common issues and ensuring their technology needs are met.
  • Set up and troubleshoot IT equipment, including laptops, monitors, and printers.
  • Perform desktop support tasks such as workstation software break-fix support, IMAC, image loads, asset recovery, and asset tagging.
  • Provide excellent technical support with a cheerful and professional attitude.
Requirements
  • Previous working experience in desktop support is desired, with training provided for all entry-level new hires.
  • Knowledge of PC imaging and experience with change management and incident management.
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
What We Offer

As part of our team, you will have the opportunity to work with a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

We take pride in taking care of our employees, offering a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.



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