IT Support Specialist
3 days ago
We are seeking a skilled and dedicated IT professional to join our Technical Services Delivery Team as a Tier 2 Support Technician. As a key member of our team, you will be responsible for providing technical assistance and support to our clients, ensuring their IT needs are met and exceeded.
Key Responsibilities- Respond to technical requests via phone, chat, or email
- Diagnose and resolve technical issues remotely
- Log all customer interactions in our ticket management system
- Assist with complex support requests/issues via escalation from Tier 1 support agents
- Provide regular updates to customers on their support requests
- Support corporate owned assets, including workstations, laptops, servers, and basic help desk support
- Extensive experience in basic computer troubleshooting
- 2+ years of experience working in a position supporting end-user devices and applications
- 2+ years of experience in Windows
- Mac OSX repair and troubleshooting
- 1+ years of Windows Server configuration, maintenance, troubleshooting, and configuration
- Understanding of Office 365 and Active Directory
- 1+ years of supporting network devices and IP connected hardware
- 1+ years of wired/wireless network installation and troubleshooting experience
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
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Technical Solutions Specialist
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IT Support Specialist in McKinney, Texas
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IT Support Specialist
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IT Support Specialist
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Administrative Support Specialist
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Behavior Support Specialist
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Administrative Support Specialist
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Client Support Specialist
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Client Support Specialist
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Virtual Customer Support Specialist
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Healthcare Support Specialist
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Donor Support Specialist
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Virtual Customer Support Specialist
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McKinney, Texas, United States Globe Life Full timeRemote Customer Support SpecialistJob Overview:We are actively seeking dedicated individuals for permanent remote positions as Customer Support Team Members. At Globe Life, we prioritize our employees' well-being and future, offering a comprehensive benefits package that includes a company-funded pension plan after five years of service.About Globe Life:Our...
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Donor Support Specialist
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Flexible Customer Support Specialist
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McKinney, Texas, United States Dinjob Full timePart-Time Customer Support SpecialistRemote Position - Texas Residents OnlyContract to Hire OpportunityCompensation: $14 per hourDinjob is seeking dedicated individuals for immediate openings in customer support roles. Candidates should possess a minimum of 6 months of experience in a call center environment and be adept at remote work. In this position, you...
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Flexible Customer Support Specialist
4 weeks ago
McKinney, Texas, United States Dinjob Full timePart-Time Customer Support SpecialistRemote Position, Texas Residents OnlyContract to Hire OpportunityCompensation: $14 per hourDinjob is seeking dedicated individuals for immediate openings in customer support roles. Candidates should possess a minimum of 6 months of experience in a call center environment and be adept at working remotely. In this position,...
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Virtual Customer Support Specialist
4 weeks ago
McKinney, Texas, United States Globe Life Full timeRemote Customer Support SpecialistPosition Overview:We are actively seeking dedicated individuals for Permanent Work From Home Customer Service Team Member roles. At Globe Life, our employees are committed to excellence, and we prioritize their well-being and future security. After five years of full-time service, we offer a company-funded pension plan to...
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Healthcare Support Specialist
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McKinney, Texas, United States ANCHOR HEALTHCARE SERVICES INC Full timeJob Title: Healthcare Billing and Customer Support SpecialistCompany: ANCHOR HEALTHCARE SERVICES INCWe are seeking a detail-oriented professional with a minimum of one year of experience in healthcare billing, proficient in ICD 10, CPT coding, and electronic medical record (EMR) systems. The successful candidate will be responsible for managing billing...
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Healthcare Support Specialist
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McKinney, Texas, United States GI Alliance Full timeJob OverviewCompany ExpectationsIn fulfilling their respective roles, all team members are anticipated to adhere to the following:· Deliver quality service within established timelines, with or without direct oversight.· Engage professionally with colleagues, clients, and vendors.· Collaborate effectively as a team member on all projects.· Operate...