Healthcare Operations Manager

7 days ago

Dallas, Texas, United States Children's Health Full time

Job Summary:

This position provides overall clinical and operational management of an ambulatory/outpatient practice or practices in collaboration with the Director and/or Sr. Director. The Clinical Practice Manager is responsible for the performance and results of the patient care area(s), overseeing the execution of short- and long-term strategies in support of organizational goals pertinent to the practice/s.

Key Responsibilities:

  • Manages operations of assigned clinic/s and/or service lines; ensures compliance with standards of clinical care; maintains accountability for quality, safety, service, and operational excellence.
  • Works closely with Children's leadership, medical directors, physician providers, and administrative and clinical staff in a collaborative approach to ensure excellence in service and clinical care, optimal outcomes, and efficient resource utilization.
  • Uses clinical judgment based on professional clinical skills acquired through formal and informal experiential knowledge and evidence-based guidelines to globally assess situations and through critical thinking and clinical decision making, develop an appropriate plan of action to resolve situations that have been escalated.
  • Ensures that all staff members are accountable, and that patient care meets the standards of safety, effectiveness, patient rights, and guest relations.
  • Reviews, analyzes, and collaboratively resolves operational issues, including medical staff and patient family concerns.
  • Establishes, implements, and regularly reviews department policy and procedures for compliance with all regulatory requirements as well as alignment with organization policy and overall organization strategy and mission.
  • May coordinate multi-disciplinary, single-day clinics and/or specialty programs and services in various locations.
  • Responsible for staff leadership, performance management, professional development, clinical competency, recruitment, and retention of staff in assigned clinics and/or service lines.
  • Works with Director and/or Sr. Director to develop long-term strategic plans for assigned clinics and/or service lines.
  • Monitors, analyzes, and reports on financial and budgetary performance.
  • Ensures that all team members in assigned areas are responsible and accountable for prescribing, delegating, and coordinating patient care.

Requirements:

  • At least 4 years of related experience required.
  • At least 1 year of management experience required.
  • Four-year Bachelor's degree in Nursing or a related field required.
  • Graduate or professional work or advanced degree; or equivalent experience preferred.
  • Current license to practice professional nursing in the State of Texas, or equivalent required.
  • Basic Life Support for Healthcare Providers certification required.

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