Customer Experience Representative

5 days ago


Newport Beach, California, United States Optima Dealer Services Full time

**Job Summary**

At Optima Dealer Services, we are dedicated to delivering exceptional customer experiences in the Auto Industry field. We are seeking a highly motivated and responsible individual to fill the role of Service Attendant at our Jaguar Land Rover Auto Dealership in Newport Beach.

Salary Range: $18.00-$19.00 per hour

Key Responsibilities:
• Greet all customers with a welcoming smile and body language when they arrive at Fletcher Jones Motorcars.
• Escort customers to their vehicle upon pickup and ensure a seamless transition.
• Remove protective plastic from vehicles to prepare them for customer use.
• Maintain a well-organized pick-up lot by ensuring keys are stored in designated areas and all vehicles have protective plastic in place.
• Confirm that all customer vehicles are ready for pickup and address any issues promptly.

Requirements:
• Excellent customer service skills, with experience in providing 5-star experiences preferred.
• Friendly, high-energy personality with a willingness to go above and beyond for customers.
• Highly responsible, professional, and reliable individual who can work independently with minimal supervision.
• Unrestricted California driver's license and clean driving record required.
• Ability to drive both automatic and standard-transmission vehicles safely and efficiently.
• Excellent communication, organization, and problem-solving skills, including the ability to maintain composure under stress.
• Basic computer and internet skills, with previous experience in a similar role preferred.
• Must be customer service oriented, a team player, and committed to respecting and facilitating teamwork within all departments.

Physical Demands:
The physical demands of this role include standing for extended periods, walking, using hands to handle or feel objects, reaching with hands and arms, talking, and hearing. The employee must also be able to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



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