Business Application Specialist I

2 weeks ago


Virginia Beach, Virginia, United States City of Virginia Beach Full time
Business Application Specialist

The City of Virginia Beach is seeking a detail-oriented and tech-savvy individual to fill the role of Business Application Specialist. In this position, you will be instrumental in managing data, generating reports, and integrating systems to improve departmental efficiency and support our operations.

Key Responsibilities:
  • Creation and running of custom reports using Power BI, Crystal Reports, Combit List and Label Report Designer, and pivot tables in MS Excel
  • Process and verify data from our CMMS (Computerized Maintenance Management System), Cartegraph, for quarterly performance measure reporting, VDOT's Weldon Cooper reimbursement audit, and environmental permit reporting, such as MS4
  • Research records for FOIA (Freedom of Information Act) requests and City Manager inquiries
  • Develop/modify department general policies and guidelines for the use of department data
  • Monitor the integration between the City CRM (Customer relationship management) software, Salesforce and Cartegraph. Troubleshoot any errors and coordinate with appropriate staff
  • Review work management data entered and coordinate with divisions for discrepancies, provide data quality assurance
  • Assists in department level business application support for the Cartegraph application, including user support and training for approximately 175 users
  • Document users' work management workflows, review, and modify workflows for efficiency, research, best industry practices and collaborate with staff to develop and document standard operating procedures
  • Study Cartegraph system capabilities and utilize them to automate/improve departmental processes
  • Assist with product research, planning, implementation and training for an automated warehouse and inventory system utilizing bar code scanning
  • Assist in software upgrades, including testing, training, and troubleshooting
Requirements:
  • A comprehensive understanding of database structure and the ability to extract and analyze data from a complex database
  • The ability to develop complex custom reports incorporating data from multiple data sources

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid-Time-Off. This position is designated ALPHA I and may be required to work during inclement weather (snow, flooding & hurricanes, etc.).



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