Post Warranty Resolution Expert
4 days ago
**Responsibilities:**
- Process warranty claims from customers, verifying eligibility criteria as per factory or distributor requirements.
- Maintain accurate records of warranty claims, using computer systems for data entry and tracking.
- Prepare and submit CSI documents to the factory and distributors for defective parts.
- Coordinate with suppliers and logistics teams to arrange shipment of replacement parts.
- Follow up on unpaid claims, communicating with the factory and distributors to ensure timely resolution.
Requirements:
- Excellent communication skills, both written and verbal.
- Ability to read and comprehend instructions and information.
- Knowledge of automotive parts, preferably with experience in a similar role.
- Proficiency in computer software, including ten-key, microfiche machines, and ability to read vendor catalogs.
About the Company:
OGara Coach Company is committed to delivering exceptional customer service and providing a positive working environment for our employees. We offer a competitive salary of $50,000 - $60,000 annually, depending on experience, along with opportunities for career advancement.
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