Post Warranty Resolution Expert

4 days ago


Los Angeles, California, United States OGara Coach Company Full time
Job Summary: We are seeking an experienced Warranty Claims Specialist to join our team at OGara Coach Company. In this role, you will be responsible for processing warranty claims, preparing CSI documents, and coordinating with suppliers to resolve issues promptly. This is a full-time opportunity that requires strong organizational skills, attention to detail, and excellent communication abilities.

**Responsibilities:**
  • Process warranty claims from customers, verifying eligibility criteria as per factory or distributor requirements.
  • Maintain accurate records of warranty claims, using computer systems for data entry and tracking.
  • Prepare and submit CSI documents to the factory and distributors for defective parts.
  • Coordinate with suppliers and logistics teams to arrange shipment of replacement parts.
  • Follow up on unpaid claims, communicating with the factory and distributors to ensure timely resolution.

Requirements:
  • Excellent communication skills, both written and verbal.
  • Ability to read and comprehend instructions and information.
  • Knowledge of automotive parts, preferably with experience in a similar role.
  • Proficiency in computer software, including ten-key, microfiche machines, and ability to read vendor catalogs.

About the Company:
OGara Coach Company is committed to delivering exceptional customer service and providing a positive working environment for our employees. We offer a competitive salary of $50,000 - $60,000 annually, depending on experience, along with opportunities for career advancement.

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