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Guest Services Representative

2 months ago

Raleigh, North Carolina, United States Concord Hospitality Full time

Position Overview:
As a Guest Services Representative, your primary duty is to ensure that our visitors receive an exceptional hospitality experience. You will be the first point of contact for guests, and your role is crucial in setting the tone for their stay.

Key Responsibilities:
- Provide assistance to guests in a courteous and professional manner at all times.
- Uphold a high standard of service and hospitality throughout all interactions.
- Address guest inquiries and resolve issues promptly to enhance their experience.

Expectations:
- Maintain a welcoming atmosphere that reflects the values of Concord Hospitality.
- Demonstrate effective communication skills and a positive attitude.
- Work collaboratively with team members to ensure seamless operations.