Fitness Center Representative

1 week ago


Lincoln, Nebraska, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering an exceptional member experience by providing top-notch customer service to our members, prospective members, and guests.

Responsibilities:

* Greet members, prospective members, and guests with a smile and provide exceptional customer service.
* Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
* Take prospective members on tours of our facilities and answer any questions they may have.
* Respond to member questions and concerns in a timely and professional manner.
* Assist in maintaining the cleanliness and organization of our club.

Requirements:

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude.
* Punctuality and reliability are a must.
* Exceptional customer service skills and the ability to interact with members and coworkers in a positive and professional way.
* Strong listening skills and the ability to empathize and problem solve.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands:

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.

If you're passionate about delivering exceptional customer service and helping others achieve their fitness goals, we want to hear from you"}

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