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Customer Service Representative

2 months ago

Lincoln, Nebraska, United States Fidelity TalentSource LLC Full time

About the Role:

Fidelity TalentSource LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, and chat
  • Provide accurate and timely information to customers regarding their accounts and services
  • Identify and escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in computer software and systems, including CRM and ticketing systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Language: English (en-US)