Sales Associate III

15 hours ago

Birch Run, Michigan, United States Tapestry Full time
About This Role

We are seeking a highly motivated and customer-focused Sales Associate III to join our team at Tapestry. As a Sales Associate III, you will be responsible for delivering exceptional customer service and driving sales growth in our store.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, understanding their needs and preferences to make informed product recommendations.
    • Build strong relationships with customers, fostering loyalty and driving repeat business.
    • Address customer complaints and concerns in a professional and timely manner.
  • Sales and Merchandising
    • Meet or exceed sales targets through effective product knowledge, visual merchandising, and sales techniques.
    • Stay up-to-date on product knowledge, including features, benefits, and promotions.
    • Maintain a visually appealing store environment, adhering to company standards and visual merchandising guidelines.
  • Operations and Administration
    • Process transactions accurately and efficiently, handling cash, credit card sales, and returns.
    • Maintain a clean and organized store environment, adhering to company standards and health and safety guidelines.
    • Participate in visual merchandising, including setting up displays and maintaining store fixtures.
  • Teamwork and Communication
    • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
    • Communicate effectively with customers, colleagues, and management, providing clear and concise information.
    • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Experience
    • 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Education
    • High school diploma or equivalent; college degree preferred.
  • Technical
    • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
  • Physical
    • Ability to communicate effectively with customers and team.
    • Mobility to maneuver the sales floor and stock room to provide and support customer service.
    • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.
    • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
  • Schedule
    • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

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