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Retail Operations Leader

2 months ago

Birch Run, Michigan, United States Nautica Full time

Overview

As a Retail Operations Leader at Nautica, you will play a pivotal role in cultivating a high-performing team, delivering exceptional customer service, and fostering an environment where your team can thrive. You will oversee all facets of store management, including recruiting and training top talent to embody the Nautica brand, while ensuring that store operations align with our sales and profitability objectives. Your leadership will create a vibrant atmosphere that engages your managers, associates, and customers on a daily basis.

The Retail Operations Leader reports directly to the District Sales Manager.

Who You Are:

  • A motivating leader who inspires their team to achieve outstanding results.
  • Proactively engages with potential candidates to build a robust talent pipeline.
  • Exhibits a competitive drive and a strong desire to succeed.
  • A collaborative team player with an entrepreneurial mindset.
  • Operates with urgency and adeptly manages multiple priorities.
  • Adapts to change and embraces additional responsibilities.
  • Self-driven; committed to personal and professional growth.

Responsibilities

In your role as Retail Operations Leader, you will:

  • Utilize data and market insights to develop action plans that meet financial, customer service, and operational targets, while leveraging the unique strengths of the store.
  • Demonstrate comprehensive product knowledge and operational skills to optimize sales.
  • Engage with customers to cultivate relationships and enhance brand loyalty through effective use of company resources.
  • Attract, nurture, and retain top talent within the team.
  • Inspire and motivate your teams by recognizing their strengths.
  • Provide constructive feedback to enhance performance and foster team development.
  • Communicate clear expectations and hold the team accountable for achieving results.
  • Ensure consistent adherence to merchandising and operational standards.
  • Manage controllable expenses, including payroll and training, to boost profitability.
  • Build trust within the team, even amidst differing beliefs and perspectives.
  • Maintain composure during challenges and unexpected situations.
  • Offer leadership in executing floor sets, window displays, and other visual merchandising tasks.
  • Handle POS transactions during designated shifts and perform management duties in the absence of the Assistant Manager.
  • Schedule staff according to their strengths to maximize efficiency.
  • Embody our core values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Qualifications

The ideal candidate will possess:

  • A minimum of 2 years of experience as a Store Manager in a comparable volume, apparel retail environment (preferred).
  • A proven history of surpassing sales and performance metrics.
  • Flexible availability to accommodate business needs, including evenings and weekends.
  • Potential for occasional travel to other locations and participation in district meetings.

Requirements & EEO Statement

• Ability to bend, lift, open, and move products and fixtures weighing up to 50 lbs., as necessary.

Nautica is dedicated to providing reasonable accommodations to enable qualified employees with disabilities to perform essential job functions as mandated by the Americans with Disabilities Act (ADA).

Nautica is an equal opportunity employer. We celebrate a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, veteran status, and any other characteristic protected by law.