Night Audit Manager
2 weeks ago
Position Overview:
The Night Audit Supervisor plays a crucial role in ensuring the financial integrity of the hotel by meticulously reconciling all cashier transactions. This position involves generating and organizing management reports promptly while guaranteeing the accuracy of guest billing and city ledger transactions.
Key Responsibilities:
As a Night Audit Supervisor, you will be responsible for:
- Maintaining a warm and approachable demeanor at all times.
- Effectively communicating both verbally and in writing with all levels of employees and guests in a courteous and service-oriented manner.
- Listening attentively to and clarifying concerns raised by employees and guests.
- Multitasking and prioritizing departmental functions to meet deadlines efficiently.
- Attending all required meetings and training sessions.
- Ensuring regular attendance in compliance with company standards.
- Upholding high standards of personal appearance and grooming, including proper uniform and nametag.
- Complying with company standards and regulations to promote safe and efficient hotel operations.
- Maximizing productivity and identifying areas for improvement.
- Handling problems proactively, including anticipating and resolving issues as necessary.
- Understanding and applying complex information and data from various sources to meet objectives.
- Cross-training in other hotel-related areas as needed.
- Maintaining confidentiality of sensitive information.
- Demonstrating initiative by anticipating guest or operational needs.
- Performing additional duties as requested by management.
- Working with financial data and performing basic arithmetic functions.
- Prioritizing job functions to meet deadlines.
- Providing guest services as required, including check-ins/outs and reservations.
- Auditing and reconciling financial and statistical reports.
- Preparing and distributing necessary daily reports according to hotel standards.
- Ensuring all cashier work is accurately audited and reconciled.
- Timely auditing and consolidation of credit card transactions.
- Keeping management informed of any unusual operational or financial events.
- Establishing and maintaining effective communication and teamwork with fellow employees and other departments.
- Completing necessary checks and reports accurately.
- Ensuring overall guest satisfaction by addressing complaints and emergencies during the shift.
- Monitoring and preparing Night Audit reports in accordance with company requirements.
- Assisting in the preparation of month-end reports.
- Completing all tasks on the shift checklist efficiently.
- Handling special guest requests as needed.
- Understanding and assisting in emergency procedures as required.
Qualifications:
To be considered for this role, candidates should possess:
- A high school diploma or equivalent.
- 2 to 3 years of progressive experience in a hotel or related field.
- College coursework in a related field is beneficial.
- Previous supervisory experience is preferred.
- Flexibility to work long hours as needed.
- Ability to exert up to 10 pounds of force occasionally.
- Willingness to work late or overnight shifts.
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