Retail Sales Representative
1 week ago
Overview:
The Retail Sales Representative will play a crucial role in the effective management of merchandise, ensuring a well-organized and appealing store environment.
Key Responsibilities:
The following duties are essential to the role. Additional responsibilities may be assigned as needed.
- Customer Engagement:
Provide an exemplary representation of Ace Hardware. Proactively assist customers in resolving issues and ensure a welcoming atmosphere by greeting them upon entry and thanking them upon departure. - Maintain a friendly and approachable demeanor, fostering positive interactions with both customers and team members.
- Respond promptly and courteously to all inquiries and communications.
- Direct any unresolved customer complaints to management for further assistance.
- Demonstrate comprehensive product knowledge and familiarity with store layout to enhance customer experience.
- Deliver personalized service to customers, aiming to exceed their expectations at every opportunity.
Store Operations:
Contribute to a professional and safe working environment by assisting with the following:
- Receiving, checking, and stocking merchandise throughout the store.
- Maintaining adequate back stock levels and ensuring the sales floor is clean and orderly.
- Supporting the organization of promotional displays and merchandise resets.
- Assisting Department Specialists with pricing updates and special orders.
- Ensuring that all signage is current and accurately reflects store offerings.
- Operating equipment such as forklifts, following proper training protocols.
- Communicating any operational issues to management for resolution.
- Participating in team meetings and contributing to a collaborative work environment.
- Exhibiting professionalism in both appearance and conduct.
- Performing any other duties as assigned.
Qualifications:
High School diploma or GED equivalent is required. Previous retail experience is preferred. The role involves physical demands such as standing, walking, lifting (up to 25 lbs), and climbing.
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