Retail Sales Representative

1 week ago


Monterey, Tennessee, United States Ace Hardware Full time

Overview:
The Retail Sales Representative will play a crucial role in the effective management of merchandise, ensuring a well-organized and appealing store environment.

Key Responsibilities:
The following duties are essential to the role. Additional responsibilities may be assigned as needed.

  • Customer Engagement:
    Provide an exemplary representation of Ace Hardware. Proactively assist customers in resolving issues and ensure a welcoming atmosphere by greeting them upon entry and thanking them upon departure.
  • Maintain a friendly and approachable demeanor, fostering positive interactions with both customers and team members.
  • Respond promptly and courteously to all inquiries and communications.
  • Direct any unresolved customer complaints to management for further assistance.
  • Demonstrate comprehensive product knowledge and familiarity with store layout to enhance customer experience.
  • Deliver personalized service to customers, aiming to exceed their expectations at every opportunity.

Store Operations:
Contribute to a professional and safe working environment by assisting with the following:

  • Receiving, checking, and stocking merchandise throughout the store.
  • Maintaining adequate back stock levels and ensuring the sales floor is clean and orderly.
  • Supporting the organization of promotional displays and merchandise resets.
  • Assisting Department Specialists with pricing updates and special orders.
  • Ensuring that all signage is current and accurately reflects store offerings.
  • Operating equipment such as forklifts, following proper training protocols.
  • Communicating any operational issues to management for resolution.
  • Participating in team meetings and contributing to a collaborative work environment.
  • Exhibiting professionalism in both appearance and conduct.
  • Performing any other duties as assigned.

Qualifications:
High School diploma or GED equivalent is required. Previous retail experience is preferred. The role involves physical demands such as standing, walking, lifting (up to 25 lbs), and climbing.



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