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Retail Sales Specialist

2 months ago

Monterey, California, United States Express Full time
Overview
About Express, Inc.
Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos, and UpWest. The Company operates an omnichannel platform as well as physical and online stores.

Grounded in a belief that style, quality, and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.

We Inspire Self-Expression - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories, and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the online store, and the Express mobile app; over 60 Bonobos Guideshop locations and the online store; and 13 UpWest retail stores and the online store.

Express, Inc. is traded on the NYSE under the symbol EXPR.

For more information about our Company, please visit and for more information about our brands, please visit, or.

Responsibilities

Location:
___________

The Sales Associate is responsible for delivering an exceptional in-store shopping experience for customers. The Sales Associate assists with various tasks including, but not limited to, restocking, maintaining cleanliness, and organizing merchandise.
Flawless Execution

Maintain a tidy and organized sales floor, checkout area, fitting room, and stockroom to ensure the store is safe and welcoming to customers.

Adhere to company policies and procedures to ensure the safety of all associates and customers.
Assist with product launch changes according to company SOP.
Provide a Great Customer Experience
Deliver on all aspects of the customer experience model.
Process transactions swiftly and accurately to minimize customer wait times.

Effectively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.

Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
Other essential functions may occur as directed by your supervisor.
Essential Qualifications

Education:
High School or Equivalent

Years of Experience: 0-2 years of relevant job experience - minimum 6 months
Proficient in the use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends, and non-business hours
Meets physical requirements
Preferred Qualifications (skills and Abilities)
Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team, and associates
Demonstrated collaborative skills and ability to work well within a team
Closing
If you would like to know more about the California Consumer Privacy Act click here.

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.

Express only hires individuals authorized for employment in the United States.

Notification to Agencies:
Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.