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Resident Services Coordinator

2 months ago

Oxford, Mississippi, United States Tailwind Group Inc Full time
Job Overview

Company: Tailwind Group Inc.

At Tailwind Group, we specialize in maximizing real estate opportunities through acquisition, development, and management. Our team is dedicated to fostering a workplace culture that is adaptable, innovative, and industry-leading. We are committed to our five core values, which guide our efforts to create a positive impact in the communities we serve. Our goal is to attract and retain the most talented individuals in the industry, and we invite you to consider joining our team.

The Role:

The Resident Services Coordinator plays a vital role in delivering exceptional customer service to our current and prospective residents. This position requires a commitment to maintaining the property’s reputation and providing administrative support to the office staff.

About the Community:

The Quarters at Oxford is a well-equipped housing community designed with the needs of university students in mind, featuring 190 units and 636 beds, all recently renovated.

Key Responsibilities:
  • Embody and promote Tailwind Group's core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
  • Provide outstanding customer service during interactions with residents, prospects, vendors, and community members.
  • Assist in executing marketing initiatives on campus and within the community, including customer appreciation events and other special occasions.
  • Handle leasing inquiries from potential residents by scheduling appointments, conducting tours, maintaining show units, and following up with leads.
  • Support annual unit turnover and assist with move-in/move-out processes.
  • Perform administrative tasks and Front Desk duties as required.
  • Ensure accurate documentation and assist in the collection of necessary fees in line with company policies.
  • Gather feedback from residents and relay it to the team.
  • Address after-hours emergency situations as needed.
  • Complete additional tasks as assigned by the Property Manager.
Qualifications:
  • Preference for candidates who reside on-site and are currently enrolled at the university.
  • Ability to thrive in a dynamic, fast-paced environment while managing multiple projects.
  • Strong administrative, organizational, and communication skills.
  • Exhibit a high level of integrity and professionalism.
  • Self-motivated and effective in a team-oriented setting.
  • Possess a positive and innovative approach to problem-solving.
  • Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.

For more information about our core values, mission, and vision, please inquire during the interview process. This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.