Application Support Specialist

3 days ago


Pittsburgh, Pennsylvania, United States IntePros Full time
Job Title: Application Support Analyst

IntePros is seeking a highly skilled Application Support Analyst to join our team, based in Pittsburgh, PA, or Lake Mary, FL. The successful candidate will be part of the Production Services, Workplace Technology Support Team, with a primary focus on supporting the messaging and collaboration environment on a global scale.

Key Responsibilities:
  • Provide 24x7x365 support for the messaging and collaboration environment.
  • Work closely with the Production Services team to ensure seamless support for the global user base.
  • Collaborate with the Workplace Technology Support Team to resolve technical issues and improve system performance.
  • Develop and maintain knowledge of secure messaging technologies, including PGP, TLS, IRM, and S/MIME.
  • Stay up-to-date with the latest Microsoft Exchange and M365 technologies.
Requirements:
  • Bachelor's degree in computer science or a related field, or equivalent work experience.
  • 4-6 years of related infrastructure experience.
  • Proficiency in secure messaging technologies, including PGP, TLS, IRM, and S/MIME.
  • Working knowledge of Microsoft Exchange and M365.
  • Ability to manage multiple tasks and occasionally competing priorities.
  • Strong oral and written communication skills for effective interaction with both staff and customers.
Preferred Qualifications:
  • Experience in the securities or financial services industry.
  • Knowledge of Symantec Mail Security Gateway.
  • Familiarity with DNS, SPF, DKIM, and DMARC.
  • Experience with highly available and load-balanced application environments.
  • Understanding of IMAP and SMTP protocols.
Preferred Skills/Experience:
  • Demonstrated ability to work in a dynamic and fast-paced environment.


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