Commercial Deposit Support Specialist

1 day ago


Camp Hill, Pennsylvania, United States LINKBANK Full time
Job Summary

As a Commercial Deposit Support Administrator at LINKBANK, you will play a vital role in assisting with treasury management related issues, questions, and maintenance from the sales team and deposit operations. Your primary responsibility will be to gather information for appropriate approvals, client agreements, and documentation needed for initial setup and annual product reviews.

Key Responsibilities
  1. Embody the LINKBANK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE, and infuse those values throughout the company.
  2. Provide superior client services to all members of LINKBANK, demonstrating a positive attitude and willingness to learn.
  3. Complete onboarding documentation and product setup as it relates to digital channels, ACH and Wire authority, RDC, Positive Pay, Mobile Deposit, and Agiletics, ensuring proper documentation is on file and authorized.
  4. Assist deposit operations with outgoing/incoming wire transfers and monitor shared deposit operations mailboxes.
  5. Provide training to new clients on treasury management services and setup.
  6. Complete RDC, Mobile, ACH limit modifications.
  7. Assist with treasury management client reviews.
  8. Develop a detailed knowledge and awareness of all LINKBANK products and services.
  9. Familiarize yourself with standard concepts, practices, and procedures within the escrow/title industry field.
  10. Follow defined procedures and bank policies while completing assigned tasks.
  11. Perform routine maintenance on accounts within multiple deposit and digital channel applications.
  12. Identify, research, and resolve reported issues in regards to Treasury Management client onboarding, servicing, and troubleshooting.
  13. Liaise between sales teams and Deposit Operations.
  14. Provide exceptional client service.
  15. Perform other duties as assigned.
Requirements

Minimum Qualifications:

Education/Training:

  1. High School Diploma or equivalent education.

Knowledge/Skills/Abilities:

  • Previous experience in the financial services industry.
  • Knowledge of Treasury Management solutions.
  • Excellent verbal and written communication skills.
  • Strong Excel, Word, and Outlook skills.
  • Proven quality customer service experience.
  • Well-developed interpersonal relations.
  • Ability to work in a fast-paced, ever-changing environment.
  • Organizational and problem-solving skills.
  • Attention to detail and accuracy.
  • Ability to work independently and build relationships both internally and externally.
  • Self-motivated and desire to learn.
  • Attendance: Regular and predictable attendance.

Experience: Minimum 2-3 years of banking experience; Platform/Customer Service or Operational Experience preferred.

Required Certification/Licenses:

Travel Requirements: Ability to travel to all locations in the bank's footprint as needed.

Physical and Mental Job Requirements:

  • Technical and detailed analytical work on the computer.
  • Must be able to communicate effectively orally and in writing and deliver and receive information clearly, concisely, and accurately.
  • Must have the visual acuity required to work at a computer terminal.
  • Must have the ability to perform activities such as prepare and analyze data and figures, view computer screen, extensive reading, and report preparation.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, phones, photocopiers, and fax machines.



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