IT Support Specialist I

2 weeks ago


Cleveland, Ohio, United States Revenue Group Full time
Position Overview

Role Summary:
The IT Support Specialist I plays a crucial role in delivering first-line technical assistance to users. This position is integral to ensuring the smooth operation of IT services within the organization.

Key Responsibilities:

  • Provide timely Tier 1 technical support to end-users.
  • Assist with escalated Tier 2 and Tier 3 support as necessary.
  • Diagnose and resolve desktop-related issues efficiently.
  • Address and troubleshoot software-related inquiries from users.
  • Manage and resolve issues related to printers and copiers.

About Revenue Group:
Founded in 1994, Revenue Group is a premier business process outsourcing firm dedicated to exceeding client expectations while maintaining a stellar reputation in the industry. We pride ourselves on being a comprehensive service provider, consistently advocating for our clients with the highest level of respect.

Our Commitment:
Success for us transcends financial metrics; it encompasses the opportunities we create for our team members, the meaningful relationships we build with our clients, and our unwavering dedication to the communities we serve.

Employee Recognition:
We are honored to have been voted as a Top Workplace for three consecutive years.

Qualifications:

  • Strong communication skills to collaborate effectively with various departments and clients.
  • Proficient understanding of data architecture and complex data reporting.
  • Familiarity with data manipulation tools, including spreadsheets and common data formats.
  • Basic knowledge of compliance standards such as HIPAA, SOC, and PCI.
  • Preferred educational background includes an Associate's degree or higher.

Benefits Offered:

  • Comprehensive Paid Training
  • 401(k) with matching contributions
  • Paid Time Off (PTO) – Up to 10 days in the first year
  • 8 Paid Holidays – Including a special day for your birthday
  • Referral Incentive Program
  • Employee Assistance Program (EAP)
  • Opportunities for Growth & Continued Training
  • Dental & Vision Coverage
  • Health Insurance (including Long & Short-Term Disability)
  • Company-Paid Life Insurance

Diversity and Inclusion:
We are an Equal Employment Opportunity Employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by applicable laws.



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