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Customer Care Specialist I

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time

Join Our Team at Cleveland Clinic

We are seeking dedicated individuals to become part of our esteemed organization, recognized as one of the leading healthcare providers in the nation. As a member of our team, you will collaborate with compassionate professionals to deliver exceptional patient-centered care.

Position Overview:

The role of Customer Care Specialist I involves managing inbound inquiries and providing vital information to both internal and external callers. You will utilize electronic directories to ensure callers are directed to the appropriate resources.

Key Responsibilities:

  • Handle incoming calls, utilizing databases and reference materials to assist callers effectively.
  • Process after-hours patient and emergency calls following established protocols.
  • Navigate the on-call system to identify and contact on-call providers.
  • Provide assistance to individuals in emergency situations, including relay services for hearing-impaired callers.
  • Respond to general inquiries about our organization using electronic resources.
  • Perform data entry tasks, maintaining accurate records in our systems.
  • Support internal medical emergency calls as needed to ensure business continuity.

Ideal Candidate:

The successful candidate will possess:

  • A pleasant and professional demeanor when interacting with patients.
  • The ability to manage high call volumes while maintaining exceptional customer service.
  • Strong computer skills, enabling navigation across multiple applications.

This position is ideal for individuals passionate about patient services who may not have clinical training but wish to contribute to healthcare.

What We Offer:

Cleveland Clinic is committed to your professional growth. We provide:

  • Opportunities for career advancement and professional development.
  • Tuition reimbursement programs.
  • A flexible remote work environment with a supportive team.

Join us in our mission to provide the best care possible while enjoying a fulfilling career in healthcare.

Qualifications:

  • High School Diploma or GED required.
  • Emergency Medical Dispatch (EMD) certification preferred.
  • Minimum of 1 year of call center or telephone operator experience, or 2 years of customer service experience.

Physical Requirements:

Ability to sit for extended periods and perform repetitive tasks involving keyboard and telephone work.

At Cleveland Clinic, we prioritize the well-being of our caregivers and are dedicated to creating a supportive work environment.