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Customer Care Specialist I

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time

Position Overview:
We are seeking a dedicated Customer Care Specialist I to provide exceptional support to our patients and internal callers. This role is essential in ensuring that inquiries are addressed promptly and accurately.

Key Responsibilities:
- Respond to incoming calls and assist callers by retrieving information from electronic directories and transferring them to the appropriate departments.
- Manage after-hours patient and emergency calls, adhering to established protocols and procedures.
- Utilize the QGenda on-call system to identify and connect with on-call providers.

Qualifications:
- High School Diploma or GED is required.
- A minimum of 1 year of experience in a call center or telephone operator role, or 2 years in customer service, preferably in a healthcare setting.

Skills and Competencies:
- Strong active listening skills and the ability to communicate effectively with diverse populations.
- Capability to handle high call volumes while maintaining professionalism and empathy.
- Proficient in navigating multiple computer systems and accurately processing information.

Work Environment:
This position is remote and offers flexible scheduling within a 24/7 operational framework. We prioritize the well-being of our caregivers and provide resources for professional development and career advancement.

Benefits:
We offer comprehensive benefits that support your health, well-being, and future growth. As part of our caregiver family, you will be aligned with our mission to provide the best care and support to our patients.