Customer Service Representative

2 weeks ago


Reston, Virginia, United States The UPS Store #4188 Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-Time Center Associate to join our team at The UPS Store #4188. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Customer Service: Provide world-class customer service to all retail customers, responding to their needs and resolving issues in a timely and professional manner.
  • Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
  • Equipment Operation: Operate all equipment, software, and devices in an expert fashion, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Product Knowledge: Take ownership of learning all product and service offerings, alternative solutions, and industry trends to provide expert advice to customers.
  • Team Collaboration: Work collaboratively with the UPS Store team members and leadership to achieve business objectives and provide exceptional customer service.
Requirements
  • Education: High school diploma or GED required.
  • Skills: Strong computer skills, including Microsoft Office and Adobe Suites, outstanding phone skills, and strong verbal and written communication skills.
  • Availability: Willing and able to work 25 to 30 hours per week for a 7-day work week.


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