Customer Service Representative
1 day ago
Job Title: Customer Service Representative
Location: Remote
Duration: 4 Months Contract with the potential to extend
Exciting Bonus Included
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at SSi People. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and clients, resolving issues, and answering questions in a timely and professional manner.
Responsibilities:
- Provide high-quality customer service to patients and clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Answer customer questions and provide information on products and services
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- High School or GED required
- 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
- Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
- Will be trained to support programs, clients, and/or job functions as appropriate
- Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
- Fluent in English/Spanish (a plus)
- Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation
- Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy
- Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations
Education:
- High School or GED required
- 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
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