Customer Service Representative
8 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Axelon Services Corporation.
About the Role:
This is an inbound call center role that requires strong communication and problem-solving skills. The successful candidate will be responsible for handling customer inquiries and resolving issues related to defined benefit pensions and retirement income solutions.
Key Responsibilities:
- Provide exceptional customer service to clients via phone and other communication channels
- Resolve customer complaints and issues in a timely and professional manner
- Process and maintain customer accounts, including direct deposit changes and address updates
- Assist family members and beneficiaries with claims processing and account information
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- 1-2 years of call center experience or equivalent office experience
- 1-2 years of experience with Windows-based operating systems (Microsoft Office, Suite, etc.)
- Strong customer service focus and ability to convey complex topics to clients
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Flexibility to work various shifts, including evenings and weekends
What We Offer:
- Competitive pay rate of $20 per hour
- On-site training and nesting with the opportunity to work remotely after successful completion
- Opportunity to work with a dynamic and growing company
How to Apply:
Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].
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