Customer Service Representative

8 hours ago


Reston, Virginia, United States Axelon Services Corporation Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Axelon Services Corporation.

About the Role:

This is an inbound call center role that requires strong communication and problem-solving skills. The successful candidate will be responsible for handling customer inquiries and resolving issues related to defined benefit pensions and retirement income solutions.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone and other communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Process and maintain customer accounts, including direct deposit changes and address updates
  • Assist family members and beneficiaries with claims processing and account information
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • 1-2 years of call center experience or equivalent office experience
  • 1-2 years of experience with Windows-based operating systems (Microsoft Office, Suite, etc.)
  • Strong customer service focus and ability to convey complex topics to clients
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Flexibility to work various shifts, including evenings and weekends

What We Offer:

  • Competitive pay rate of $20 per hour
  • On-site training and nesting with the opportunity to work remotely after successful completion
  • Opportunity to work with a dynamic and growing company

How to Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].



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