Senior Director of Cloud Storage Services
2 weeks ago
Senior Director of Cloud Storage Services
Location: Flexible
Chronos Consulting is seeking a highly experienced Senior Director of Cloud Storage Services to lead our North America team. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and retention
- Lead a team of professionals responsible for delivering cloud storage services to clients
- Manage the delivery pipeline, working closely with sales and customers to achieve goals and exceed expectations
- Plan and monitor the day-to-day running of the business to ensure smooth progress
- Implement initiatives and processes to ensure quality standards, priorities, and overall goals are met
- Actively train, coach, and develop the Service Delivery and Support teams
- Set clear team targets and individual goals, holding teams accountable through performance management
- Develop and administer corrective action and performance improvement plans
- Monitor productivity and performance standards to ensure established levels are achieved
- Improve and foster a culture of excellence in complex project management
- Bachelor's Degree in Business, Computer Science, or equivalent education
- 10+ years of experience in managing complex enterprise implementations, with end-to-end responsibility for project management and delivery
- Project Management Professional (PMP) certification an advantage
- At least 5 years of people leadership experience
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
- Excellent communication skills, with good presentation skills at the CXO level
- Comfortable with hands-on contribution, proactive intervention, and leading escalations when business results are at risk
Chronos Consulting offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to delivering exceptional customer experiences and driving business growth.
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